LAST UPDATED 14 OCTOBER 2026

Refund & cancellation policy

Clear information about subscriptions and refunds.

Current preview

Paddle is in sandbox mode. Test transactions charge no real money and do not create a paid obligation.

Intended monthly subscription policy

You may cancel renewal through the customer portal or by contacting support. Cancellation normally takes effect at the end of the paid billing period. A cancellation and a refund are separate requests.

Requesting a refund

Contact us with your account email, order reference and the reason for your request. Never send full card details. Refund requests will be assessed under applicable consumer law and the payment provider’s terms; no mandatory withdrawal or refund right is waived by this policy.

If a purchase is sold through Paddle, review its buyer terms and refund policy. Paddle’s customer support can also assist with payment and refund enquiries.

Separately commissioned content

Any optional content-preparation work requires a separate quote covering deliverables, revisions, timing and cancellation terms before it starts. It is not included in a software plan.

Support

Operator identity and support contact will be supplied before paid launch.

The final commercial policy and operator details must be confirmed before real subscriptions are enabled.